Refund Policy

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Return and Refund Policy

Effective Date: May 6, 2026

1. Introduction

Welcome to Social Media Promotion 24. We provide a range of professional digital services, including social media management, video editing, content creation, digital marketing, video marketing, and related creative solutions.

Because our services are digital, customized, and delivered electronically, traditional product returns do not apply. This Return and Refund Policy explains when a refund, revision, or service redo may be considered and how clients can request support regarding completed services.

By purchasing or using our services, you agree to the terms outlined in this policy.

2. Nature of Our Services

Our services are primarily digital and custom-made according to each client’s requirements. These may include, but are not limited to:

  • Social media management
  • Video editing and production
  • Content creation
  • Content strategy
  • Digital marketing campaigns
  • Video marketing services
  • Graphic or promotional content

Since these services are created specifically for each client and delivered digitally, they cannot be returned in the same way as physical products. Once a digital service or final deliverable has been completed and delivered, it is considered accepted unless the client raises a valid issue within the stated review period.

3. No Traditional Returns

Traditional returns are not applicable to our digital services. Digital content and online services are intangible and are often accessed, downloaded, reviewed, or used immediately after delivery.

Therefore, once a project is completed and delivered, it cannot be returned, exchanged, or cancelled in the conventional sense. However, we may offer revisions, redos, partial refunds, or full refunds in specific cases as described below.

4. Eligibility for Revision, Redo, or Refund

A revision, redo, or refund may be considered under the following circumstances:

4.1 Significant Difference from the Project Brief

If the final deliverable significantly differs from the original project brief, agreed requirements, or client instructions, the client may request a revision or redo.

This may include:

  • Missing key project requirements
  • Incorrect content based on the approved brief
  • Failure to follow agreed creative direction
  • Deliverables that do not match the confirmed scope of work

4.2 Technical Errors

If the final work contains technical issues caused by our execution, we will review the matter and may provide a correction, revision, or redo.

Examples may include:

  • Editing errors
  • Missing files or missing content
  • Export/rendering issues
  • Wrong format delivery
  • Audio or visual defects caused during production

4.3 Delivery Delays Caused by Us

If the final deliverable is delayed beyond the agreed deadline due to an issue within our control, we may consider a revision, compensation, partial refund, or refund depending on the situation.

However, delays caused by the client, such as late feedback, incomplete information, delayed approval, or changes in requirements, will not qualify for a refund.

5. Refund Conditions

Refunds are not automatically guaranteed. Each request will be reviewed carefully based on the project scope, delivered work, communication history, and the reason for the request.

A refund may be considered only if:

  • The final work significantly fails to meet the agreed brief
  • The issue cannot reasonably be fixed through revision or redo
  • The delay was caused by us and affected the agreed delivery outcome
  • The request is submitted within the allowed review period

Refunds may be full or partial depending on the amount of work completed, the nature of the issue, and the project agreement.

6. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • The client changes their mind after the work has started or been delivered
  • The client provided incorrect, unclear, or incomplete instructions
  • The client fails to provide required materials, feedback, or approval on time
  • The client requests changes outside the original project scope
  • The client has already approved the final work
  • The client uses, publishes, downloads, or distributes the delivered work
  • The request is made after 7 days from the delivery date
  • The dissatisfaction is based on subjective preference after the agreed brief was followed

7. Revision and Redo Policy

We aim to ensure client satisfaction and will provide reasonable revisions when the request is aligned with the original project brief.

Revision or redo requests must be related to the agreed scope of work. Any new requirements, major creative changes, or additional work outside the original agreement may require an extra service charge.

8. Process for Requesting a Revision, Redo, or Refund

To request a revision, redo, or refund, clients must follow the process below:

Step 1: Contact Us in Writing

Clients must contact Social Media Promotion 24 within 7 days of receiving the final deliverable.

The request should include:

  • Project name or order details
  • Clear explanation of the issue
  • Specific points that need correction
  • Screenshots, files, or examples if applicable
  • Reference to the original brief or agreed requirements

Step 2: Review of Request

We will review the client’s request, project brief, delivered work, and supporting information to determine whether the request qualifies for a revision, redo, partial refund, or full refund.

Step 3: Decision and Action

After reviewing the request, we will inform the client of our decision and the next steps. Depending on the situation, we may:

  • Provide a revision
  • Redo part of the service
  • Offer a partial refund
  • Offer a full refund
  • Decline the request if it does not meet the policy conditions

9. Client Responsibilities

To help us deliver the best possible result, clients are responsible for providing accurate, complete, and timely information throughout the project.

Clients must provide:

  • Clear project brief
  • Correct brand details
  • Required files, images, videos, logos, or references
  • Timely feedback and approval
  • Clear communication regarding changes or expectations

Social Media Promotion 24 will not be responsible for project issues caused by incorrect information, missing materials, delayed responses, or unclear instructions provided by the client.

10. Trial Orders

We may offer trial orders for new clients who want to test our services before starting larger projects. Trial orders allow clients to review our work quality, communication style, and service process on a smaller scale.

If the client has concerns about a trial order, we will review the feedback and take reasonable steps to improve future work. However, trial orders are also subject to the same refund and revision conditions described in this policy.

11. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our services, business operations, or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of our services after changes are published means you accept the updated policy.

12. Contact Us

If you have any questions about this Return and Refund Policy, or if you would like to request a revision, redo, or refund, please contact us:

Social Media Promotion 24
Website: socialmediapromotion24.com
Email: pr*****************@***il.com

Thank you for choosing Social Media Promotion 24. We are committed to delivering high-quality digital services and ensuring a professional, transparent, and satisfactory experience for every client.

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